FAQs
We got you covered by answering your question any time, any where.
General
What’s your main business?
Lashines is a China-based eyelash extensions manufacturer and supplier that has been providing high quality eyelash product lines for almost 20 years. For detailed information, please check About-Us or contact us directly.
How do I get started with you?
Contact us via any channels you like, our Customer Success Manager will talk to you and provide you with appropriate solutions according to your needs.
Can I visit your office and factory?
Of course! You are highly welcome to meet us, please make sure you scheduled an appointment with our manager before your visit.
Can you ship to my country?
Sure, we can ship the goods all over the world. We’ve exported to 39 countries till now.
Can you help me with customs, duties & taxes?
Yes, We have rich experience in dealing with custom and shipping policy of different countries.
Product
What products do you provide?
We produce all kinds of eyelash extensions, premade fan lashes, easyfan lashes, classic individual lashes, flat / ellipse individual lashes, camellia lashes, color & glitter lashes, wispy & spikes lashes, ect. We also provide accessories and tools related to eyelash extension business. Our superior supply capability allows us to offer a real one-stop solution for your eyelash business.
What’s the raw materials you use for the products?
We are committed to 100% Vegan and curelty-free materials for all our products. Every batch of materials will be inspected by our IQC department before entering the warehouse.
No matter you prefer mink fur, or Korea PBT fiber, synthetic materials, we can all guarantee an amazing effect on your customers.
Do you provide free samples?
Yes. We offer free eyelash extension with tools and accessories samples for you to check the quality. What you see will be what you get. Delivery time to your door would be around 3-10 days by express.
Are your products tested on animals?
All Lashines products are 100% vegan and 100% cruelty-free. We never have and never will test on animals. All the raw materials we use are totally cruelty-free and vegan.
What’s the shelf life of your products?
The eyelash extensions and tools will not expired if you keep them in cool, dry and shaded place. For glues, shelf life is 90 days; make-up products are 12-24 months.
Where are the products manufactured
All of our products are manufactured in China mainland, so that we can 100% control the quality.
Do you have MSDS or ingredient lists of all your products？
Yes, please contact us for the information.
Are your products safe?
The safety and efficacy of our products is our primary concern. Lash extensions along with the glue and related liquid are products in direct contact with the skin. In this case, we have to keep each step of our production dustfree and sterile. During our 10+ years manufacturing, we only focus on manufacturing high quality eyelash products with professional techniques and exquisite workmanship. 72 inspection procedures are adopted before delivery for each product.
Customization
What’s the MOQ for customization?
With minimum 5 trays, you can build your own brand!
What options do you provide for customizing?
Our factory bring turnkey solution of OEM (private label) / ODM developing, designing, and manufacturing for your brands. Customize
1) Lashes & Products
From curl to length, thickness to material, along with colors and types, Every parameter you want to customize, we are able to produce for you.
2) Private Labels & Packages Design
We can provide our artworks (AI / PDF / CDR) for you to design by your team. We can also design for you to strengthen your brand.
What products are available for private label service?
All the products.
Can I choose the texture and printing method of the package?
Sure, we offer screen printing, laser printing, gold blocking, silver blocking, UV printing and label sticker on the packages for your selection. For package materials, you can choose from Paper / Plastic / Acrylic / Ceramic / Glass / Metal / Rubber Feel (or others can be customized).
What options do you provide for customizing?
Our factory bring turnkey solution of OEM (private label) / ODM developing, designing, and manufacturing for your brands. Customize
1) Lashes & Products
From curl to length, thickness to material, along with colors and types, Every parameter you want to customize, we are able to produce for you.
2) Private Labels & Packages Design
We can provide our artworks (AI / PDF / CDR) for you to design by your team. We can also design for you to strengthen your brand.
What’s the lead time?
Our strong production capacity and inventory capacity enables us to deliver within 24h for dropshipping and wholesales; at least 5 days for customization.
Payment
What payment methods do you accept?
We offer a variety of payment methods, including T/T, cash, paypal, ect.
Shipping
How do I know the shipping cost?
The shipping cost is determined by weight, cbm and destination. Once the package and quantity is confirmed, whether you want to ship by sea, air, or express; we can choose the best solution for you quickly, saving you time and money.
When can I expect to receive the goods?
we only work with first-hand freight forwarders like DHL, UPS,FedEx, Aramex, ect to ensure the goods delivery to your door within 3-10 days.
After-Sale Service
What should I do if the package is damaged or missing?
Please let us know within 48 Hours of receiving your order. We will solve the problems as soon as possible.
Your One-Stop Eyelash Extension Supplier
Are you looking for a reliable turn-key manufacturer to support your business with high-quality products at better price?